What information do you collect about me? We collect information about you to service you better. This is called "Nonpublic Personal Information" if it identifies you and is not available to the public. Depending on the product, we may collect this information from the following sources. We've provided a few examples for each source, but not all may apply to you. Transaction Information: This is information about your transactions with us, our affiliates, or others. It may include account name, phone number, location, e-mail address and information that we require for billing and payment. Web Site Information: This information is unique to Internet transactions. It may include the Web site you visited before ours, your computer operating system, and the pages you viewed on our site. Some of our Web sites may also store "cookies" on your computer. Cookies save certain information entered by you on our Web sites. They also collect technical data, like your Internet protocol (IP) address, operating system, and session ID.

Who might get information about me? We will share information about you only as permitted by law. We will not share your Nonpublic Personal Information with other companies for their marketing purposes without your consent. There is no need to opt out. Disclosures may include those that we feel are required to provide service, prevent fraud, perform research or comply with the law. Recipients may include, for example, the VERTX SYSTEMS, LLC family of companies, strategic partners, law enforcement, courts and government agencies.

Where permitted by law, we may also disclose Application or Transaction Information to service providers that help us market our products. These service providers may include financial institutions and outsourced marketing/PR firms with which we have joint marketing agreements.

How do you protect my information? We restrict access to your Nonpublic Personal Information to our employees and others who we feel must use it to provide our products and services. Their use of the information is limited by law, our employee code of conduct, and written agreements where appropriate. We also maintain physical, electronic and procedural safeguards to protect your information.

Is there additional information for web site visitors? Yes. When you visit our site, we use the information we collect to provide services to you. We also use it to understand what you want so that we can enhance your online experience. Information that does not identify you, or that you give us for contests and surveys, may be used for marketing purposes. Web Site Information helps us understand what you want so that during your next visit to our Web site, your experience will be even better.

Why do you ask for my e-mail address? When you setup your user account, your e-mail account is used to identify your account. We can send you e-mails concerning your transactions with us, and other information we think you'll find useful.  At your request, we will also use your e-mail address to provide occasional updates about our products and services. You can stop receiving these updates at any time. 

To ensure you get our e-mails, our service provider or we may receive confirmations when you open them or click through e-mail links. These confirmations may also show whether your e-mail application supports graphics, so we can tailor our messages to you. We will not share this information or your e-mail address with other companies for their marketing purposes without your consent.

What about web site security? We designed our systems to provide privacy, integrity, and authentication in Internet transactions. Our security measures help ensure that your data is secured and encrypted, so that others cannot access it while in transit. We limit access to our servers and require our staff adhere to high standards of ethics and integrity in performing their jobs. We use a secure server and security protocol to safeguard information. Our secure server uses the Secure Sockets Layer (SSL - 128 bit encryption) protocol to interact regarding credit card transactions. To view this certificate, click on the image of the "closed lock" or the "solid key" on the bottom of your browser window. A small frame displaying site security information will appear. Click on "subject" to verify that you are on our secure site. Click on "Issuer" to verify the site certification authority.

What about links to other Web sites? Our Web site contains links to other divisions and sites that are not all maintained by us. These links are solely for your convenience. We make no warranties or representations about other Web sites. We recommend that you read the privacy and security policies of those sites.

What does the technical jargon mean? Cookie: A small text file of information saved in your computer when you access certain Web pages. Cookies hold information that identifies you to the Web site that gave you the cookie. Digital certificate: A small file that can be transferred to your computer over the Internet and used for authentication. Once installed, a digital certificate can be automatically detected and used as needed.

Internet protocol (IP) address: The numbers that are translated into a domain name, like "soundwax.com". The address is a string of four numbers separated by periods (such as 196.22.43.126) used to represent a computer or other device on the Internet.

Operating system: The program responsible for overseeing the basic hardware resources of a computer such as disk drives, memory, keyboard, screen, and CPU. UNIX, DOS, Windows, and Macintosh System 7 are examples of operating systems.

Secure server: A computer system set up to provide privacy, integrity, and authentication in communications, such as a connection on the Internet between a Web browser and a Web server. (See SSL).

Security protocol: A specification that describes how computers will talk securely to each other on a computer network.

Secure Sockets Layer (SSL): A protocol that delivers server authentication, data encryption, and message integrity. Using SSL, Internet communications are transmitted in an encrypted manner.

Session ID: The code used to keep track of a person as they interact with a server. Since the server may interact with many people simultaneously, a session ID is needed to keep track of each person individually.

Site certificate: This is the same as a digital certificate, but it is used on the server rather than at the browser.

128-bit encryption: A way of making data unreadable to everyone except the receiver. It's a common way of sending credit card numbers and data over the Internet when conducting commercial transactions. It is used by SSL.